Manage Every Customer
Conversation in One Shared Inbox
DelightInbox is your centralized WhatsApp inbox where teams collaborate, assign, and resolve customer conversations faster all from one unified workspace.
Built for Sales, Support, E-commerce, B2B and Customer Service Teams
Explore our Meerkat shared inbox
Still Managing WhatsApp Conversations The Hard way?
Multiple devices, missed messages, slow replies, and disconnected teams make it difficult to manage customer conversations efficiently.
Multiple Devices
No more logging in/out of phones to check messages
Team Silos
Messages trapped with one person instead of shared
Slow Replies
Customers wait while agents hunt for context
Lost Context
No history when handing off between agents
No Oversight
Managers can't see how conversations flow
Here's how DelightInbox helps
Why Choose DelightInbox?
A complete WhatsApp team inbox built for businesses that want speed, clarity, and control over every customer conversation.
01
Unlimited Team Members
Add more than four users without worrying about user limits. Give your sales, support, and operations teams access to a shared workspace.
- Unlimited team users
- Centralized team communication
- Easier collaboration as your business grows
02
Find Old Media in Seconds
Stop scrolling through old conversations to find customer-shared files. Access documents, images, videos, and audio from dedicated media folders.
- Separate folders for documents, images, videos, and audio
- Easily find files from previous conversations
- Quickly access customer-shared media
03
Tag Conversations & Customers
Organize conversations with tags so your team can identify important customers, categorize enquiries, and find conversations that need further action.
- Add tags to conversations and customers
- Categorize enquiries by type or priority
- Find tagged conversations for follow-up
04
Connect with Your Business Applications
Connect DelightInbox with your ERP, CRM, or other external applications to help your team coordinate customer and vendor communication alongside business processes.
- ERP and external application integrations
- Connect customer and vendor workflows
- Support business process automation
05
Shared Inbox & Seamless Agent Handover
Let your team manage customer conversations together and transfer chats between agents without losing the conversation history.
- Shared access to customer conversations
- Assign and transfer chats between agents
- Preserve conversation history during handovers
Everything You Need in One Inbox
A comprehensive feature suite designed to help your team manage WhatsApp conversations at scale with precision and speed.
Shared Inbox
Unified thread view with full history for every customer chat across the team.
Agent Assignment
Route conversations to the right person and manage team workloads effectively.
Internal Notes
Collaborate behind the scenes with private notes only your team can see.
Follow-ups
Set reminders and schedule tasks so no lead ever goes cold.
Templates
Standardize responses with approved message templates for quick replies.
Media Gallery
Automatically organized storage for all images, videos, and documents.
Voice
Handle WhatsApp calls directly in your browser without switching devices.
Call Logs
Track call duration, timestamps, and agent performance automatically.
Smart Search
Find any keyword, attachment, or contact across your entire history instantly.
Rich Profiles
Detailed customer context including tags, history, and custom data fields.
Tags & Labels
Categorize conversations to streamline workflows and filtering.
Integrations
Connect your CRM, Shopify, or WordPress for a unified ecosystem.
Quoted Replies
Keep context clear by quoting specific messages before replying. Perfect for threaded conversations and avoiding confusion.
24-Hour Response Window
DelightInbox tracks the 24-hour window and guides you on when to use templates versus free-form replies.
Customer Context
See the full picture before you reply. Every customer profile includes their history, tags, notes, and related data — so every agent responds with context.
Template Preview
See exactly how your template will look to the customer before sending — including variables and formatting.
PLUGIN INTERATIONS
Works Seamlessly With Your Platform
Connect DelightInbox with the platforms you use to manage your business. Get started with WordPress today, with Shopify integration coming soon.
WordPress Integration
Add the DelightInbox chat widget to your WordPress site and route every visitor message straight into DelightInbox.
- Easy installation & setup
- Real-time chat notifications
- Works with your existing theme
- No coding required
Shopify Integration
Connect your Shopify store with DelightInbox to manage customer enquiries, product questions, and order-related conversations in one place.
- Access store details
- Track customer activity
- Answer product enquiries
- Seamless team collaboration
Built for Every Team
Whether you’re closing deals or resolving tickets, DelightInbox adapts to how your team works.
Sales Teams
Qualify leads faster, track deal stages, and never lose a prospect mid-conversation.
Support Teams
Resolve tickets with full context, escalate smoothly, and keep customers happy.
E-commerce
Handle order inquiries, returns, and pre-purchase questions in one place.
B2B Services
Manage client onboarding, proposals, and account updates collaboratively.
RFQ Handling
Collect, route, and respond to requests for quotation with structured workflows.
Service Providers
Coordinate appointments, updates, and follow-ups across your field team.
How DelightInbox Works
From the first customer message to resolution — here’s how your team handles conversations seamlessly.
Service Providers
Coordinate appointments, updates, and follow-ups across your field team.
Inbox Appears
The conversation shows up for your whole team to see.
Agent Opens Chat
An agent claims the conversation and reviews the history.
Responds Quickly
Reply with text, media, or templates — all from the inbox.
Customer Gets Reply
The customer receives a fast, helpful response on WhatsApp.
See DelightInbox in Action
Watch how your team can manage WhatsApp conversations like never before.
Simple, Transparent Pricing
Choose the plan that fits your team’s needs. All plans include our core WhatsApp team inbox features.
Free
Perfect for small teams getting started.
$0
- Access store details
- Track customer activity
- Answer product enquiries
- Seamless team collaboration
Pro
Ideal for growing businesses and support teams.
$39/m
- Access store details
- Track customer activity
- Answer product enquiries
- Seamless team collaboration
Business
Custom solutions for large organizations.
$79/m
- Access store details
- Track customer activity
- Answer product enquiries
- Seamless team collaboration
All prices are in USD. Meta’s WhatsApp conversation fees may apply separately based on your usage.
Frequently Asked Questions
Everything you need to know about DelightInbox.
What is DelightInbox ?
DelightInbox is a shared WhatsApp team inbox that lets multiple agents collaborate on customer conversations from one unified workspace.
How many agents can use one inbox?
There’s no hard limit. Add as many agents as your team needs, with role-based permissions to keep things organized.
Does it replace my WhatsApp app?
No — DelightInbox connects to your existing WhatsApp Business number. Your team manages conversations from the inbox while the phone stays connected.
Can we integrate with our CRM or store?
Yes. DelightInbox integrates with WordPress, Shopify, and popular CRMs/ERPs so customer context flows into every conversation.
Is my data secure?
Absolutely. All conversations are encrypted, access is controlled by roles, and we follow enterprise-grade security practices.
Ready to Transform Your WhatsApp Conversations?
Join teams using DelightInbox to collaborate faster, resolve issues quicker, and deliver better customer experiences.
